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Communication Strategies

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Communication Strategies

This two-day workshop is designed to help you improve your communication skills with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and get a handle on how to better manage ourselves for a professional image.

What participants will learn:


At the conclusion of this workshop, you should feel more comfortable in the following areas:

  • Identify common communication problems that may be holding you back

  • Develop skills in asking questions that give you information you need

  • Learn what your non-verbal messages are telling others

  • Develop skills in listening actively and empathetically to others

  • Learn how to firmly stand your ground and make your feelings heard

  • Enhance your ability to handle difficult situations without being manipulated

  • Be more aware of six critical elements of our communication with others

Workshop Outline:

Day 1

Introductions Learning Objectives and Agenda

Pre-assignment Review

What’s In This for Me?

Ten Commandments of Human Relations

Defining Good Communication

 

What Are the Characteristics of a Good Communicator?

 

The Communication Process

 

Windows and Barriers

Questioning Techniques

Closed Questions

 

When they are used

 

The assumptions that result

 

Open Questions

 

The different types

 

When they are used

 

Probing Skills

Listening Techniques

 

Barriers to Effective Listening

 

Active Listening Techniques

 

Listening Guidelines

Six Elements of Our Communication with Others

Frame of Reference

 

Self-disclosure

 

Image

 

Self-Impression Management

 

Attending

 

Observing

 

Frame of Reference

Review

 

 

Day 2

 

 

Reconnect

 

A short exercise to get feedback from day one and to focus on communication skills that impact interpersonal relationships

Five Approaches to Interpersonal Relationships

 

Mystery-Mastery

 

Structural

 

Sympathy-Supportive

 

Empathy-Collaboration

 

Mutual-Confront

Assertiveness

 

Dealing with Difficult People

The Difference between Assertive, Passive and Aggressive

 

The Four-step Response

 

Learning How to Say “No”

Persuading Others

 

First Persuading Yourself

 

Techniques for Persuading Others

Managing Stress

Personal Action Plan

Evaluation

Suggested Reading List

 

Places We Can Deliver Training:

In INDIA


Noida, Greater Noida, Delhi, Gurgaon, faridabad, Ghaziabad, jaipur, Mumbai, Banglore, Chennai, Kolkata, Dehradun, Indore, Surat, Pune, Nagpur, Ahmedabad, Hyderabad, Lucknow, Pondicherry, Agra, Allahabad, Varanasi, Ranchi, Patna, Bhuvneshwar, Chandigarh, and all over parts of India

OTHER COUNTRIES

Australia, Singapore, Hongkong, Germany, Italy, U.A.E, U.S.A, Russia,  Canada, England, France, Indonesia, Malasya, Japan, South Africa.

 

 

 

 

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Breaking Barriers Consulting
C-120, Sector 62, Telecom City NOIDA , Uttar Pradesh, INDIA
Tel. No.: : (91) 95120-4246950, 4246951, Cell: : (91) 09811914204, (91) 09811731761
Email: info@bb-india.com